Josh and Heidi Jenkins
Son yorumlar
Toki Doki
I have eaten here on 2 separate occasions. The first visit was with my friend who was visiting from out of town. We tried the okonomiyaki and enjoyed our meal so much that I was raving about it to all of my friends, coworkers and my husband for the following week. I couldn't wait to go back and have this dish again!
My second visit was an entirely different experience and this is why I have given a two star review. I took my husband for lunch just over one week after my first visit. I was so excited to have him enjoy the dish that I had been talking about for over a week.
We ordered 2 miso soups, meat balls and the okonomiyaki as I was excited to have it again. The soup was mediocre, tasted waterd down and could have used more salt, but we are easy going and let this slide. The consistency of the meat balls was a bit rubbery for me, but again, no complaints as the flavour was good. Next up, the okonomiyaki! I knew as soon as I put the first bite into my mouth that something was different...
The dish was not cooked through all the way, resulting in a starchy consistency. Because this dish is primarily made of egg, I was feeling a little bit nervous to continue eating it, so we decided to let the staff at Toki Doki know about this. Please keep in mind I was beyond excited to bring my husband here, and feeling disappointed that the dish was nothing like my first encounter.
What happened next really surprised me. I was expecting one of two things to happen: first, for them to cook our existing dish just a little bit longer to ensure our safety and to provide a comparable dish to the first time I had tried it. I was not looking for a free meal, I simply wanted to enjoy lunch with my husband.
Second, that they would do the right thing and re-make the dish, fully cooked and safe to eat ... but neither of these events transpired. The person on the truck looked at the dish, then pushed it back towards my husband and said "it's cooked enough" and that was it!
Absolutely zero attempt to make it right for us. This just didn't sit well with me. Customer service alongside consistency are two of many aspects required to run a successful business. It's a shame that I will never again be giving my business to Toki Doki and I will not be suggesting this establishment to friends, family, or tourists following this horrendous display of customer service. As stated in the beginning of this review, my first experience was fantastic, the second was incredibly disappointing.
My second visit was an entirely different experience and this is why I have given a two star review. I took my husband for lunch just over one week after my first visit. I was so excited to have him enjoy the dish that I had been talking about for over a week.
We ordered 2 miso soups, meat balls and the okonomiyaki as I was excited to have it again. The soup was mediocre, tasted waterd down and could have used more salt, but we are easy going and let this slide. The consistency of the meat balls was a bit rubbery for me, but again, no complaints as the flavour was good. Next up, the okonomiyaki! I knew as soon as I put the first bite into my mouth that something was different...
The dish was not cooked through all the way, resulting in a starchy consistency. Because this dish is primarily made of egg, I was feeling a little bit nervous to continue eating it, so we decided to let the staff at Toki Doki know about this. Please keep in mind I was beyond excited to bring my husband here, and feeling disappointed that the dish was nothing like my first encounter.
What happened next really surprised me. I was expecting one of two things to happen: first, for them to cook our existing dish just a little bit longer to ensure our safety and to provide a comparable dish to the first time I had tried it. I was not looking for a free meal, I simply wanted to enjoy lunch with my husband.
Second, that they would do the right thing and re-make the dish, fully cooked and safe to eat ... but neither of these events transpired. The person on the truck looked at the dish, then pushed it back towards my husband and said "it's cooked enough" and that was it!
Absolutely zero attempt to make it right for us. This just didn't sit well with me. Customer service alongside consistency are two of many aspects required to run a successful business. It's a shame that I will never again be giving my business to Toki Doki and I will not be suggesting this establishment to friends, family, or tourists following this horrendous display of customer service. As stated in the beginning of this review, my first experience was fantastic, the second was incredibly disappointing.